New in Propbinder: Surveys 🚀

Now you can survey residents via email and SMS and track response rates property by property as the answers come in. Instead of guessing, you will know exactly where satisfaction is high and where it is lagging.

Send to the right tenants, when it suits you 📬

You choose who receives the survey:

• Entire properties or individual units
• Only those who have moved in or out during a specific period
• A custom list from CSV or Excel

If a person is associated with multiple units, they will only receive the survey once. The email and optional SMS are sent using your own sender name, your subject line, and a unique link for each recipient. You can send immediately, schedule for a specific day, or automate sending a set number of days after move-in or move-out. With a response deadline and up to two automated reminders, the Recipients tab shows you who has responded, who is in progress, and who hasn't started.

See the answers as they come in 📊

The survey can include six types of questions: text, single choice, multiple choice, linear scale, Likert scale, and Net Promoter Score (NPS). It can be divided into pages and saved as a template.

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Graphs are updated in real-time with response rates, NPS, time spent, drop-off rates, response progress including reminders, and response rates per property. You can compare properties, filter by property and unit type, and read comments alongside the answers. No one needs to tally anything in a spreadsheet.

From answer to task, all in one place ✅

The survey can include six types of questions: text, single choice, multiple choice, linear scale, Likert scale, and Net Promoter Score (NPS). It can be divided into pages and saved as a template.

Tenants' names, emails, and addresses are never sent to AI, and data is processed within the EU. No figures are displayed for fewer than five responses, ensuring that no individual can be identified.

Next year, you can send the same questions using your template. NPS and graphs can be exported as images, and all responses can be exported to Excel. Spend less time collecting answers and more time focusing on the properties where tenants are least satisfied.

We would be happy to discuss how your next move-in or move-out process can provide insights property by property.

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