That’s why we have now introduced a new, smart feature where you can see if a colleague is viewing the same inquiry as you.
When you open a specific inquiry, it will be clearly indicated if a colleague is also working on the case in real-time.
This offers several advantages:
✅ Avoid duplicate work – save time and resources by not working in parallel without coordination.
✅ Increased transparency – gain a clear overview of who is handling what and when.
✅ Better collaboration – easily synchronize and provide internal support directly within the workflow.
✅ More efficient case handling – detect potential conflicts early and address them proactively.
It’s a small change with a big impact for teams that want to work smarter and more closely together 🧠💼