Propbinder gets a new inbox

If a tenant reports water leaking from the ceiling, customer service and operations can now collaborate on the same email in Propbinder’s inbox.

We’ve improved the inbox based on our customers’ feedback and, along the way, compared it to the best inboxes we know.  

Customer service can assign the email to the operations manager and mention the operations manager in an internal note.
The operations manager is notified and replies to the tenant in the same thread. Meanwhile, colleagues can see who is handling the email and that a response is on the way.   Assigning responsibility does not lock the email. If the operations manager is out at the property, a colleague with access can still reply to the tenant.  

If AI is enabled for the property, the inbox can also suggest a category, a priority, and a person in charge. If multiple tenants have reported the same issue, the employee writes the response once, and each tenant receives their own copy.
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The inbox can also suggest a draft response and show which of the property’s documents it is based on. The employee reviews the suggestion and decides whether to use it.

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