Notification modules

Notifications: reach exactly the tenants you need to, all at once

If the riser pipes in one stairwell need replacing, the tenants there need to know the water will be shut off. How do you reach them all in good time without notifying the rest of the building? With notifications, you write the message once and send it to the relevant units. Afterwards, you can see exactly who has received it.

Notifications were developed at the request of one of our clients and are now available as an add-on for Propbinder.

Only the relevant tenants are notified

You can select entire buildings, a single stairwell, or specific units. Tenants in the rest of the building won't be bothered with information that doesn't concern them.

Recipients are already set up

Tenants and contact persons are included automatically because the information is pulled directly from the tenant file. You don't need to maintain lists in another system, and no one receives the same message twice.

Operations staff are kept in the loop too

If the caretaker or operations manager needs to be informed, you can send the notification to them from the property team at the same time. That way, everyone has the same information when tenants ask.

Tenants receive the message where they read it

Notifications are always sent via SMS and can also be sent via email and displayed in the resident app. If a resident has opted out of SMS or email, you can disable that channel for that specific resident, ensuring their preferences are always respected.

Notifications can be prepared well in advance

You can schedule a notification and edit it right up until it is sent. The recipients are identified at the time of sending, ensuring that a tenant who has moved in since you scheduled it will still receive the message.

You know who will receive it before you send

A summary shows how many people will receive the notification and who is missing a phone number or email address. This allows you to correct the information before the message goes out.

You can see who the message reached

For every notification, you can see who received it and why a message might not have been delivered. You can follow up with those specific tenants and export the list when you need to document who has been informed.

Relatives can be notified directly

With a QR code in the stairwell, a cohabitant or relative can sign up for notifications for a specific unit themselves. This way, for example, a daughter can be notified about a water shut-off at her mother's home.

The right employees send the right notifications

You decide which types of notifications to use and who is authorized to send them. For example, a caretaker can send notifications about window cleaning for their own properties, while elevator service alerts are sent by the operations manager.

Propbinder is currently used for more than 150,000 tenancies. Contact us for a conversation about how you can keep tenants informed and achieve more efficient operations.

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